Terms and Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Benefit Information Services relationship with you in relation to this website.

The term "Benefit Information Services", "benefitanswers" or "us" or "we" refers to the owner of the website whose registered office is PO Box 2040, Preston PR5 9AL. Our company registration number is 5771730. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Whenever possible we will answer your question free of charge.
  • Where a question is more complex involving a detailed check on entitlement, a "better-off calculation", or detailed research you may be asked to pay a fee as this will take more time to answer than a straightforward question. We will send you a paypal invoice to pay by debit/credit card. Once paid we will contact you for full details then email the answer to you.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on or through this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The accuracy of any response to an enquiry relies on the accuracy of the information provided.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Benefit Information Services's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


Additional Terms and Conditions for Downloads

All sales are final.

BIS products are intangible goods that are digitally delivered, we therefore have a strict no refund policy unless the item is proved to be faulty. If there is a problem with one of the digital download products or if you experience any difficulty with its download, we will attempt to fix the problem. In the event that you have purchased the wrong theme by mistake or that you would like to swap the item, we will swap your item for another item of the same purchase price within a 7 day period from your purchase date. Such item swaps are only made once. If the item is found to be faulty then we will issue a refund.

Download sample forms to help you understand the complicated ESA, PIP and Attendance Allowance claim forms

Claiming benefits usually involves completing a lengthy claim form. The answers you give go a long way to deciding if you get the benefit but there may be a face to face assessment before the decision is made. It is vital to get the form right and worded in the correct way. A Tribunal Judge recently wrote in his explanation for a decision: "In the claim pack Mr B did not reply to the question asking him how far he can normally walk." Need we say more?

Click here to view the available sample forms

download booklet

I just wanted to take some time out and thank all of you for your help, support and understanding in winning both my cases for DLA and ESA. I don't know where I would have been without you!